Delivery FAQs

Do you charge for delivery to Non-UK Mainland/Republic of Ireland?

The charge for delivery to Non-UK Mainland/Northern Ireland/Ireland/North Scotland/Isle of Man is £14.95. For more information please see Delivery Information & Prices or alternatively check the delivery options and prices during the checkout process.

Who will deliver my order?

For next day delivery, we most often use our delivery partner DPD. For DPD delivery enquiries please call 0121 275 0500 or visit www.dpd.co.uk. In addition to DPD, we use a range of other delivery services, including UK Mail, Royal Mail, Hermes and UPS, dependant on your location and the service selected.

How does DPD Pickup work?

For applicable orders, you can choose through our checkout process to have your order delivered to the nearest DPD Pickup point. DPD currently have over 2,500 DPD Pickup Shops throughout the UK. DPD will deliver your parcel to the Pickup Point on a pre 12 service ready to collect the very next working day. During the checkout you will be given a choice of 5-6 local Pickup Points for you to choose. Once your order has arrived you’ll receive a collection notification, which you’ll need to take (along with valid ID) to collect your parcel.

Can my parcel be left with a neighbour?

Due to security reasons, our couriers are unable to leave parcels with neighbours or anywhere unattended. If you are unable to accept delivery, please either rearrange or select DPD Pickup Shop as your chosen service during the checkout process. Please note there are some size restrictions to this service.

Where is my order?

Please check the estimated delivery date and tracking details (where applicable) on your order confirmation email. If you are unable to track your order, please allow up to 6pm on the expected day of delivery for your item to arrive. Still hasn’t arrived? Contact us.

What do I do if there’s items missing from my delivery?

In the unlikely event that there’s items missing from your delivery contact us within 48 hours.

I have missed my delivery, what shall I do?

If you’re not in when your order is delivered, please visit the courier’s website with your consignment number to rearrange delivery. If you do not have a consignment number, please contact us by email: support@arthr.com and we’ll be happy to help.

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